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Frequently asked questions
- Initial Consultation – Free: A 30-minute call (video, phone, or chat) to get to know your travel style, interests, and preferences.
- Travel Design Fee – €150: This upfront planning deposit covers your custom Paris itinerary and is credited toward your final booking. It becomes non-refundable once the planning process begins.
- Hotel Booking – Free: We never charge for hotel reservations. We work with trusted hotel partners who compensate us directly—so you don’t pay extra.
- Trip Booking & Concierge Service – 5–10% of total trip cost: This fee (minus the €150 deposit) covers final trip arrangements and our 24/7 on-the-ground support throughout your stay.
Here's our complete planning and payment process:
- Initial Consultation (30 minutes): A free consultation via video call, phone, or chat to understand your travel style, interests, and preferences.
- Personalized Itinerary Planning (5 business days): Within 5 business days, you'll receive your personalized travel plan featuring accommodations, activities, and transportation. This includes two rounds of refinements.
- Finalize Booking: Once you approve the itinerary, we apply a service fee (5-10% of total trip cost, minus the planning deposit) and secure all reservations.
- Pre-Trip: Your travel planner conducts a detailed briefing with essential trip information and remains available 24/7 throughout your stay.
We recommend booking 3-4 months ahead for peak seasons (summer, Fashion Weeks, and holidays) to secure the best accommodations and experiences. For off-peak travel, 2-3 months is typically sufficient.
We understand plans change. Please contact us immediately to discuss any modifications. While we'll do our best to accommodate changes, modification fees may apply depending on supplier policies and timing of the request.
Since each itinerary is custom-made, cancellation policies vary by airline, hotel, and vendor. We will explain all cancellation terms before finalizing your bookings. Our service fee is not refundable after confirmation.
Yes, we offer private luxury airport transfers with professional drivers who monitor your flight status and adjust for any schedule changes.
Absolutely. We can arrange wheelchair-accessible transportation, rooms, and activities. Please inform us of any specific requirements during the planning phase.
We welcome travelers of all kinds, from solo adventurers to intimate groups of up to 10 people. Each itinerary is carefully tailored to provide the optimal experience for your specific group size.
Yes, we provide detailed visa requirement information and assist with document preparation. However, travelers must submit their own visa applications.